Welcome Illinois Commercial Water Customers

This page serves as an information page to help address any confusions and answer any questions that you may have. The concept of cross connection control is complex and can be confusing, but it is not only required by law but helps to keep your drinking water safe. On this page you will find the Frequently Asked Questions, Certifed Device Tester list and other resources to help you better understand what exactly cross connection control is. 

Frequently Asked Questions

General FAQ

What is a Cross Connection?


A cross connection is any connection between a non-potable water source (non drinking water) and a potable water source (drinking water).




What is Backflow?


Backflow is the reversal of water flow in a water system.





Device Testing FAQ

Is it requried to test my device(s) annually?


Yes according to the manufacturer it is requried to test the device annual




What types of devices must be tested?


Any devices that are testable.




What if I choose not to use my lawn irrigation system this year?


If you choose not to use your lawn irrigation system you must inform CCRA Professional Services. By Email at services@ccra4safewater.com or by phone.




When is it required to have my device tested for my lawn irrigation system?


It is required to have your device tested at the time of install or in the spring when it is reinstalled before normal use.




What is testing frequency of testable backflow devices?


The required testing frequency is annual per the manufacturers recommendation.




Why must my device(s) be tested?


Testable devices have springs and seals built into them which can lose tension and breakdown over time causing the deive to not function properly during a backflow event.




What does testing a device show?


Testing a device shows that during a backflow event the device would function properly protecting the water system.




Who can test my device(s)?


Only certain licensed testers can test devices, they also must be regestered with CCRA Professional Services. To view a list of verified tester click here.





WUI (Survey) FAQ

Is the Water Usage Inventory (WUI) Survey Required


If you recived notice from your water authority to complete your WUI Survey then yes it is requried to be completed.




Where do I located my account number?


It will be the same number your water bill, also the letter that you receive has the account number in the upper right corner.




I have entered in my water account number, but it will not accept my number. How to I proceed?


Ensure that you are entering the number in correctly, the number you should enter is on the survey letter you received from your water provider.




I think I already completed my water survey, is there a way I can check?


Go to ccra4safewater.com, click on take your survey, select your municipally, and enter your water account number. If you have completed your survey a message will appear saying “Your Survey is Complete”.




What is the purpose of completing the water survey about my property?


The purpose of completing your water survey is to locate­­­­­­ any types of dangerous connections that could cause a cross contamination incident if there was a backflow incident in your municipality.




Who can complete the water survey for my property?


Anyone with knowledge of the property or someone that can walk around the property to answer the questions from the water survey.




How long does the WUI survey take?


3-5 minutes for the average homeowner




What types for questions are on the WUI survey?


General questions about hyour water system on the property.




Do you need mechanical knowledge to complete the water survey?


No, the average homeowner can complete the survey. There are pictures on certain questions to help make the survey easier to complete and less confusing.




I do not have computer access how do I complete my survey?


There are paper water surveys available through your water provider or the managing company.





Locating a Plumbing Contractor

Only plumbing contractors that have been registered with CCRA are able to submit device tests into CCRA's system. Device testing inspectors are required to be cross connection control device tester (XC0000) certified to test devices in the state of Illinois. If you don't see your plumbing contractor on the list they can registered with CCRA at no cost to be able to submit devices into communities utilizing CCRA's system. But they need to meet the state/local requirements and have their testing equipment calibrated annually. Also it is recommended that you call three contractors to get competitive pricing.

What is a Site Inspection?

If you are notified that a site inspection is required, an inspector with the proper credentials will walkthrough your property inspecting the different connections that exist. They will take note of any type of backflow prevention devices on site along with any connections that are not to the state and local municipal code. The inspector will complete the site inspection online and upload the results. Based on the uploaded results any corrections that are required will be addressed.  

Why are Site Inspections Required? 

Site inspections are required by local municipal code and state law, they are one of the very important aspects that limit the risk of cross connections from happening. As companies grow and different companies move to different locations the use of the water can become different. One year there is a computer repair shop with no risks of cross connections, the next year the same property has a metal plating company located at the property which without the property cross connection protection is a huge risk.