Welcome Illinois Residential Water Customers

This page serves as an information page to help address any confusions and answer any questions that you may have. The concept of cross connection control is complex and can be confusing, but it is not only required by law but helps to keep your drinking water safe. On this page you will find the Frequently Asked Questions, certified device tester list and other resources to help you better understand what exactly cross connection control is. 

Frequently Asked Questions

Locating a Plumbing Contractor

Only plumbing contractors that have been registered with CCRA are able to submit device tests into CCRA's system. Device testing inspectors are required to be cross connection control device tester (XC0000) certified to test devices in the state of Illinois. If you don't see your plumbing contractor on the list they can registered with CCRA at no cost to be able to submit devices into communities utilizing CCRA's system. But they need to meet the state/local requirements and have their testing equipment calibrated annually. Also it is recommended that you call three contractors to get competitive pricing.

What is the WUI Survey?

The WUI stands for Water Usage Inventory this survey is designed to help protect water systems from dangerous cross connections. Overtime many things change in the water system different businesses move in and out and people make different changes to their water system on their property.  These changes can cause a cross connection without the knowledge of the property owner. The survey is a short online questionnaire with pictures to help you to understand what the question is asking, completing the survey takes under 10 minutes with most surveys taking less then 5 minutes. 

Why Complete my WUI Survey?

If you received a notice to complete your WUI survey,  its not only required to complete your survey, buy your local municipalities code but it helps to protect your drinking water. Completing your WUI Survey will allow CCRA's Software to automatically review and assign a ranking, suggesting any remediations that will make your property safe to the water system. The overall idea to remember is "it's not what you are doing with your water it's what your neighbor is doing with their water".