QUESTIONS YOU SHOULD ASK, WHEN INTERVIEWING OUTSOURCING AGENCIES OR RENEWING THEIR CONTRACTS.

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Company Profile Questions

Does your company has any association, and partly owned by any other testing  

   companies and what is their company position of sharing valve location data?

Does your company do any testing as a means of income?

Survey Process Questions

Do you survey ALL water customers and when did you start your survey programs?

Do you verify in real time, customer accounts when completing surveying?

Do you provide images within your survey so the Survey respondent understands

   what he/she is answering?

Do you allow additional custom questions in your survey?

Survey and Testing Analysis Questions

Do you provide self service reporting?

If so what type of reporting is available?

Do you provide real-time information regarding the completion of your survey

  Process?

Do you provide real-time information regarding the completion of your annual

  Testing process?

Does your company think that there is no conflict of interest if they share the

  Customer data base with testing inspectors

Do you provide real-time analysis of the survey results to identify potential

  threats?

Do you provide real-time analysis of the test results to identify potential

  threats?

Do you provide real-time threat analysis a specific Water Customer?