QUESTIONS YOU SHOULD ASK, WHEN INTERVIEWING OUTSOURCING AGENCIES OR RENEWING THEIR CONTRACTS.
Company Profile Questions
Does your company has any association, and partly owned by any other testing
companies and what is their company position of sharing valve location data?
Does your company do any testing as a means of income?
Survey Process Questions
Do you survey ALL water customers and when did you start your survey programs?
Do you verify in real time, customer accounts when completing surveying?
Do you provide images within your survey so the Survey respondent understands
what he/she is answering?
Do you allow additional custom questions in your survey?
Survey and Testing Analysis Questions
Do you provide self service reporting?
If so what type of reporting is available?
Do you provide real-time information regarding the completion of your survey
Do you provide real-time information regarding the completion of your annual
Does your company think that there is no conflict of interest if they share the
Customer data base with testing inspectors
Do you provide real-time analysis of the survey results to identify potential
Do you provide real-time analysis of the test results to identify potential
Do you provide real-time threat analysis a specific Water Customer?